Effective Date: March 27, 2025.

At NINJASHIELD.SHOP, we strive to offer our customers a transparent and secure shopping experience. This Payment Policy outlines our practices related to payment processing for all products and services purchased on our website. We encourage you to review it thoroughly.

1. Accepted Payment Methods

To provide flexibility and convenience, we accept a variety of payment methods, including:

• Visa
• MasterCard
• American Express
• Maestro
• Revolut Pay
• Union Pay
• Diners Club
• Discover
• elo

2. Payment Process

Checkout Steps:

1. Add your desired products to the cart.
2. Click on the cart icon and proceed to checkout.
3. Enter shipping information and select a shipping method.
4. Choose your preferred payment method from the options available.
5. Enter your payment details in the secure form.
6. Review your order summary and confirm your purchase.

Upon order submission, you will receive an email confirmation detailing your order. If there are any issues with processing your payment, we will notify you as soon as possible.

3. Currency

All transactions on NINJASHIELD.SHOP are conducted in USD ($) and GBP (£). Please be aware that your bank may impose additional conversion fees, which are separate from our charges. The final charge to your account will reflect any applicable taxes and shipping fees.

4. Order Confirmation and Invoice

After a successful payment transaction, you will receive an Order Confirmation email. This email will contain:

• Order Number
• Summary of items purchased
• Total amount charged
• Shipping details

This confirmation serves as your official receipt. Please keep it for your records.

5. Payment Security

We prioritize your security. NINJASHIELD.SHOP uses industry-standard SSL (Secure Socket Layer) technology to encrypt sensitive information during transactions. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of security for your data.

6. Payment Authorization

By submitting your payment information, you authorize NINJASHIELD.SHOP to charge the specified payment method for your total purchase amount. In the rare event that your payment method cannot be authorized, we will notify you via email and your order may be canceled or put on hold until the payment is resolved.

7. Refund and Cancellation Policy

• Cancellations: If you wish to cancel your order after payment has been processed, please contact us at sales@ninjashieldppf.com within 12 hours of placing your order. Refunds will be processed according to the method of payment used.
• Refunds: Please refer to our Refund Policy (https://ninjashield.shop/policies/refund-policy), which outlines eligibility for refunds, processing times, and related procedures. Refunds can take 10 business days (Mon-Fri) to reflect on your account depending on your bank's processing times.

8. Changes to Payment Information

You can manage your payment methods through your NINJASHIELD.SHOP account. If you need to update your payment information, please follow these steps:

1. Log in to your account.
2. Navigate to "Account Settings" or "Payment Methods.”
3. Add, update, or remove your payment information as necessary.
4. Save changes to ensure your new information is processed for future transactions.

9. Fraud Prevention

To protect our customers and prevent fraudulent activities, NINJASHIELD.SHOP reserves the right to conduct verification checks on payments. We may reach out for additional information or confirmation for certain transactions deemed high-risk.

10. Contact Information

If you have questions or concerns regarding your order or this Payment Policy, please do not hesitate to reach out to our customer service team. We are here to help!

Business Information:

Business Address: 71-75 Shelton Steet London WC2H 9JQ United Kingdom

Business Hours: 9 AM - 5 PM (Mon - Fri) (GMT) Greenwich Mean Time (London)

Telephone UK: +44 204 525 0707

Telephone Germany: +49 2171 3458885

Telephone USA: +1 (754) 206-8551

Email: sales@ninjashieldppf.com

Thank you for choosing NINJASHIELD.SHOP. We look forward to providing you with exceptional service. We appreciate your business and are committed to providing you with the best service possible.

1. Introduction

At NINJASHIELD.SHOP, we strive to provide our customers with a seamless shopping experience. We understand that sometimes circumstances change, and you may need to cancel an order. To ensure transparency and fairness, we have outlined our cancellation policy below.

This policy explains:

• The conditions under which you can cancel an order
• The process for requesting a cancellation
• How refunds are handled
• Any exceptions that may apply

By placing an order on our website, you agree to the terms outlined in this policy.

2. Cancelling an Order

2.1 Cancellation Before Dispatch

To cancel your order, please contact our customer service team as soon as possible at Email: sales@ninjashieldppf.com or call us at Telephone UK: +44 204 525 0707. We can only cancel orders that have not yet been processed. Once your order has been processed and shipped, cancellation is no longer possible.

If your order has not yet been processed or shipped, we will cancel it immediately and issue a refund to your original payment method.

To request a cancellation, please contact us via:

Email: sales@ninjashieldppf.com

Telephone UK: +44 204 525 0707

2.2 Cancellation After Dispatch

• Once your order has been dispatched, it cannot be cancelled. However, you may return the item under our Returns & Refunds Policy after receiving it.
• If you refuse delivery or do not collect your package, it will be considered a return, and any return shipping fees may be deducted from your refund.

3. Refund Processing for Cancellations

• If your cancellation request is approved, the refund process will be as follows:
• Refunds are issued to the original payment method used during the purchase.
• Processing times vary by payment provider, but refunds typically take 10 business days(Mon - Fri) to reflect in your account.
• If you paid using Visa, MasterCard, American Express, Maestro, Revolut Pay, Union Pay, Diners Club, Discover, elo, the refund will be processed according to the provider’s policies.

4. Refund Deductions (if applicable)

In certain cases, deductions may apply to your refund:

• If a dispatched order is returned due to refusal of delivery, a return shipping fee may be deducted.
• If the returned item is damaged or missing components, a restocking fee may apply.
• If your cancellation involves a personalized or custom-made product, a partial refund may be offered at our discretion.

5. Special Conditions & Exemptions

Certain products and services cannot be cancelled or refunded due to their nature, including:

• Customized or personalized items (e.g., engraved products, made-to-order items).
• Perishable goods (e.g., food, beverages, supplements, health & wellness products).
• Clearance or final sale items (marked as non-refundable).
• Gift cards and vouchers.
  

If you are unsure whether your item qualifies for cancellation, please contact our support team at Email: sales@ninjashieldppf.com or call us at Telephone UK: +44 204 525 0707 before making a purchase.

6. How to Request a Cancellation

To request a cancellation, please provide the following details when contacting us:

• Full Name:
• Order Number:
• Date of Purchase:
• Reason for Cancellation:

You can reach us via:

Email: sales@ninjashieldppf.com

Telephone UK: +44 204 525 0707

Business Address: 71-75 Shelton Steet London WC2H 9JQ United Kingdom

Business Hours: 9 AM - 5 PM (Mon - Fri) (GMT) Greenwich Mean Time (London)

We will review your request and respond within 48 business hours.

7. Contact Us

If you have any questions regarding our Cancellation Policy, please feel free to reach out to us. Our customer support team is happy to assist you with any concerns.

Business Address: 71-75 Shelton Steet London WC2H 9JQ United Kingdom

Business Hours: 9 AM - 5 PM (Mon - Fri) (GMT) Greenwich Mean Time (London)

Telephone UK: +44 204 525 0707

Telephone Germany: +49 2171 3458885

Telephone USA: +1 (754) 206-8551

Email: sales@ninjashieldppf.com

We appreciate your understanding and cooperation. Thank you for shopping with NINJASHIELD.SHOP!